Tag Archives: Consumer Rights

Charged a High Cancellation Fee on a Fixed-Term Contract?

Mobile users engaged with their phone devices

Written by Tammy Maaladiatla Ending a consumer fixed-term contract early, such as a cellphone or data contract, a gym membership, a streaming subscription, or any other ongoing service, should not feel like a fight. Yet for many South African ordinary consumers, a routine cancellation turns into a confusing, expensive back-and-forth over fees that feel exploitative. […]

Automotive Liability Crisis: Your Rights and Remedies Explained

Rows of parked vehicles at a distribution yard representing automotive liability and consumer protection law in South Africa.

Written by Kemeshan Moodley Thousands of South African motorists purchase vehicles believing they are safe, reliable and fit for purpose. Increasingly, however, consumers are discovering that some vehicles are affected by recurring defects, misleading performance claims, inadequate recalls and other systemic failures that may give rise to legal remedies. These issues are no longer isolated […]